Frequently Asked Questions

How do you create your products?

Because we want to guarantee an awesome and Effin’ great experience for all of our customers with these products, we operate under a print on demand service; meaning that when you place your order, we are not pulling it off a shelf and putting it in an envelope, the item is being printed directly for you.

How long does fulfillment take?

This honestly depends on your order. Because we ship a variety of different products from a lot of different places to a lot of different places, certain items might take longer than expected. Our usual aim for fulfillment is between 1-4 business days. Your shipping time is up to you, in what you choose at check out. Please keep in mind that your country / location can have an effect on how long a product can get to you. For example, if you are in Europe and order something that is manufactured in the United States, there might be extra time to get over the Atlantic, get approved by her majesty the Queen of England and then delivered to you.

What if my product gets lost in the mail?

In the event that the Effin' Stork loses your parcel upon delivery, please get into contact with our customer care team who will work to escalate the issue with the shipper and manufacturer in order to get a new item sent out as soon as possible. If you do not recveive your product within 20 days of you receiving the shipping notification of the order (with the exception of the Effin' Birds pins) please contact us as soon as possible, so we can look into this.

What is your return policy?

Every return is handled on a case by case basis by our customer care team. We cannot guarantee that any return will be accepted for buyers remorse. Our customer care team will work directly with you to discuss all of your options to make sure that you’re getting the best possible solution that will meet your needs.

What happens if I order something and I get it and it comes in the wrong size?

To try to avoid this as much as possible, each shirt has a unique sizing guide on it providing you with the exact measurements of these shirts. Please read through the sizing guide prior to ordering, as we do want to get it right for you on the first try. In the event that we need to do an exchange for you due to sizing, we require you to ship back the existing shirt to our offices in Canada (we cannot cover the shipping cost for this) and we will mail you a new shirt in the same design, but with your desired size. 

What if I do change my mind about my purchase after I order it?

If you feel as though you would like a different print, we usually have a very small window of opportunity to make changes to your order before it is printed. If you wait too long, it might be too late to make any changes. In these instances, cases will be looked at on a case by case basis to uncover the right solution. If you receive your product, and you change your mind about the print, we can help you find the right product for a future purchase.

What If my product gets returned because I put an incorrect address in my order?

We get a notification if and when a product gets returned to our supplier. If this is the case and it is due to an error in your input, we will send you a custom check out link to pay for the shipping again. Shipping costs are not set by us and go directly to the shipping agent to get your product to you.

What if my product arrives damaged?

God dammit - we told those birds to get themselves printed and arrived safely. In the unlikely scenario that your product arrives damaged, we will work to get a new product (of the same size and image) sent out to you as soon as possible. We always want to make sure that the product arrives in great condition, if it doesn’t, email us a picture of the problem and we’ll get right on it! Typically, we only see this problem with the mugs or prints, but if you are dissatisfied with the quality of the product, email us a picture so we can escalate it.

I bought a shirt for a specific occasion and now that occasion has passed and I didn't receive my shirt on time!

Yikes - that is always a tough scenario. We really always want to make sure that your shit arrives to you on time and in a great way - but sometimes that can’t always happen. Our suppliers work in business days, which means if you order at the end of a business day on Friday, it could not be seen until Monday or Tuesday. If you have concerns about your purchases arrival date, pay the additional shipping or reach out directly to us! And we can advise. We don't make any profit off of shipping nor do we set the prices - it is simply a payment for a faster service. Returns will not be accepted because a birthday was missed or it did not arrive on time for a vacation.

My Order is taking longer than expected! What is going on?

Because we print on demand, fulfillment can take some time to get fulfilled! Feel free to reach out to customer service and see what is going on! We always want to make sure your order gets to you as soon as possible so you can show your friends and family how amazingly diverse and cool the internet can be.

I received my order, but also got charged extra for Duty / Taxes?

That tends to happen when you're ordering things online that are being fulfilled and shipped in another country that is not your own. Will you get a duty note every single time? Maybe not, but that's lucky and not what we expect. We will not accept returns or refunds because there was an unexpected duty charge. 

I received a shipping notification for my Pins and they still havent arrived yet?

The pins are the only items that we sell that we are manually fulfilling ourselves, so they do take a little while longer than all of our other merchandise. On average, we see delivery of the pins within about 2-3 weeks for North American orders, and 3-5 weeks for international orders. We are sending them through the good ol' fashioned snail mail, so they do take some time to get to their final destinations! 

Where Can I get an order update?

That part is easy! Email us! customercarejoe@effinbirds.com

Please allow 24-48 hours for all order inquiries.